Acknowledgement & Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at cs@theorganicpharmacy.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Inspection
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office's specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.
Payment
Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to The Organic Pharmacy, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.
Legally binding contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
Cancellation right
You have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy, supplements, medicinal creams, gift voucher and tinctures. For hygiene reasons we are unable to accept returns or offer exchanges on Organic Glam products. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.
You can submit your cancellation notice by email to our Customer Services department at: info@theorganicpharmacy.com or in writing to:
Salon & Spa Policies and Procedures
Etiquette
Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to and late appointments may not be honoured. Please arrive 10 minutes prior to your appointment to fill in a questionnaire.
Treatments that begin late will still finish at the appointed time, so other guests are not inconvenienced. In the interest of helping you relax, please turn off your mobile phone.
Cancellations/Rescheduling policy
24 hours notice is required in the case of cancellation or rescheduling. Without 24 hours notice, the full rate is chargeable. When booking we require a credit card number to secure the appointment. All treatments and treatment courses are nonrefundable. Please be aware that treatment times will include undressing prior to treatment and getting dressed following your treatment.
Gift certificates
Share the gift of wellness with your friends and family - gift certificates are available.
Valid for 12 months from date of purchase, unless otherwise stated
Gift Vouchers are non-refundable
Please remember to bring your Gift Voucher to your appointment
The treatment must be received during the validity period stated on the voucher
Two Promotion Codes can’t be used together
Spa age restrictions
Persons under the age of 13 are not permitted in the spa
Any persons under the age of 16 must be accompanied by a consenting adult
Those under the age of 18 require parental or guardian consent
Customer Services
The Organic Pharmacy Unit 7 & 8 Visual Industrial Park Kendal Avenue, Acton, London, W3 0AF
Your statutory rights are not affected.