Terms and Conditions

Acknowledgement & Acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order please email us at quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.


You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with our Returns Policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected. If you are not at home when your parcel arrives, the postman should leave written information regarding where and when you should collect your parcel. Please be aware: these slips of confirmation are usually reported as being discarded as junk mail. If you do not collect your parcel within the post office's specified timeframe (usually 7 days), the parcel will be returned to us and you will need to arrange for a new delivery. You will have to pay the postage costs incurred in resending the parcel.


Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch and Maestro. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholders address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to The Organic Pharmacy, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Legally binding contract

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

Cancellation right

You have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy, supplements, medicinal creams, gift voucher and tinctures. For hygiene reasons we are unable to accept returns or offer exchanges on Organic Glam products. For further details of how to return merchandise please see our Returns section. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us.

You can submit your cancellation notice by email to our Customer Services department at: or in writing to:

Salon & Spa Policies and Procedures

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to and late appointments may not be honoured. Please arrive 10 minutes prior to your appointment to fill in a questionnaire.
Treatments that begin late will still finish at the appointed time, so other guests are not inconvenienced. In the interest of helping you relax, please turn off your mobile phone.

Cancellations/Rescheduling policy
24 hours notice is required in the case of cancellation or rescheduling. Without 24 hours notice, the full rate is chargeable. When booking we require a credit card number to secure the appointment. All treatments and treatment courses are nonrefundable. Please be aware that treatment times will include undressing prior to treatment and getting dressed following your treatment.

Gift certificates
Share the gift of wellness with your friends and family - gift certificates are available.

 Valid for 12 months from date of purchase, unless otherwise stated

 Gift Vouchers are non-refundable

 Please remember to bring your Gift Voucher to your appointment

 The treatment must be received during the validity period stated on the voucher

 Two Promotion Codes can’t be used together

Spa age restrictions

 Persons under the age of 13 are not permitted in the spa

 Any persons under the age of 16 must be accompanied by a consenting adult

 Those under the age of 18 require parental or guardian consent

Customer Services
The Organic Pharmacy Unit 7 & 8 Visual Industrial Park Kendal Avenue, Acton, London, W3 0AF

Your statutory rights are not affected.


The Valentine's Day Edit:

Valid from the 29th January to 14th February 2024. Discount can only be applied on selected products, as part of our Valentine’s Day Edit. The cheapest of two chosen products will be half price. For baskets with more than 2 items, the cheapest item will be half price. In case you’d like to purchase more than 2 products, please place a separate order so that you benefit from this offer. Discount valid in-store and online. 


A Getaway for TWO at the 5* Muckross Hotel & Spa, treatments and meal included

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.


The Organic Pharmacy, a company registered in England and Wales, whose office is at 7&8 Kendal Avenue, London, W3 0AF. Contact email:


a.    IF YOU ENTER THROUGH INSTAGRAM: By liking, tagging two friends in the competition post on Instagram, following @theorganicpharmacy @muckrossparkhotel


a) The Prize includes the following:

o     The Organic Pharmacy: Two essential skincare kits

O     Muckross Park Spa & Hotel: 1 night stay at the hotel, 1 spa treatment per person and one dinner meal for two.

b) There will be one winner of the Prize. c) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. d) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).


The Competition will run from 16:00 GMT on 1st February to 16:00 GMT on 13th February 2024. Entries made before or after these dates and times shall not be eligible.


a) The prize draw winner will be randomly selected by a computerised random generator from all entries. b) The winner will be contacted via email by the 14th February 2023.


a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person in the UK and Ireland d) It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. e) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.


a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.


a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please contact .


a) The Competition is free to enter, no purchase is necessary. b) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. c) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). d) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. e) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. f) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. g) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. h) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. i) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. j) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. k) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. l) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. m) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.


Valentine's Day Hamper

Giveaway is open from the 31st January – 12th February 2024. In-store only. Winner will be contacted by email on the 14th February. Rose Crystal Lymphatic Facial must be booked before 31st December 2024 at either of our clinics in Kensington or Chelsea. Entrants accept the terms and conditions and agree to share their data with The Organic Pharmacy. 


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