Shipping & Returns

Shipping Enquiries

How long does it take to process an order?

Orders placed before 1pm Monday – Friday (excluding public holidays) are dispatched the same working day. Any orders after this will be despatched the next day working day. Please allow extra time for orders placed during promotional events.

 How long does delivery take?

Delivery Update

All orders placed up until 1pm will still be despatched the same day Monday - Thursday, however, we cannot guarantee next day delivery due to the current situation with Covid 19. There may also be some delays with standard delivery.


  - Standard delivery 2-3 working days.  Royal Mail 48-72 hours - £2.99 or Free on orders over £50

  - Next day – orders placed before 1pm will be delivered the next working day. Royal Mail 24 hours  - £ 4.95

Please Note: there may delays in deliveries due to the industrial action of Royal Mail


   - Standard delivery between 2-7 days

Orders over €150.00 : Free Postage & Packing

Orders under 150.00: €24.00


   - Standard delivery between 5-10 days

 Orders over $100.00 ($300.00 for Hawaii): Free Postage & Packing

 Orders under $100.00: $15.00

Rest of the world 

- Standard delivery between 2-7 days.  £30


Duty and VAT

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee is applicable. VAT (value added tax) of 20% will not be charged for items delivered outside the United Kingdom where applicable. The VAT will deduct automatically before purchase.


What country do you not ship to?

Russia, Spain, Greece, Cyprus and Turkey due to import restriction 

Germany, Israel and Austria due to distribution agreement issue 


Can I track my order?

All orders are sent by tracked delivery and you will receive an email with your tracking number once your order has been dispatched.

Please contact our Customer Care Team if you haven’t received your order within the expected delivery time.



What is your Returns Policy?

We hope that you will be delighted with your order, but if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on unopened/unused goods returned to us within 14 days of receiving the goods, excluding our supplements range. We are only able to accept returns that were purchased on The goods must be in the original package and unused. 


UK Return Address:

The Organic Pharmacy

Unit 7 & 8, Kendal Avenue,  

London, W3 0AF

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