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Education & Development Beauty Training manager
- You will develop the strategy that sets The Organic Pharmacy standard for training and education for both accredited curriculum and product & sales-based training.
- Create and review the training & education materials and develop new protocols and content for all the NPDs.
- Provide coaching and guidance to your team to ensure the successful and smooth running of the department.
- Plan & execute The Organic Pharmacy training schedule with our distribution partners, spas and clinics.
- Working in conjunction with a number of internal departments and training team, you will be responsible for the deployment of all training programmes for the brand.
- You will oversee the delivery of all education programmes via a variety of methods ranging from in-person to online.
- Strategically, you will need to ensure that all programmes are geared to each country's different cultural and commercial needs.
- Constant evaluation of feedback from partners to create innovative and impactful new ways of delivering education, minimise input and time and improve on the post training KPI.
- Track and evaluate the sales performance after completion of training both in the UK & Globally against budget
- Build a strong meaningful relationship with our distribution partners, retailers and spas to drive brand awareness & maximizing sales.
- Work towards integrating a digital first platform for education that balances the needs of classroom based accredited training also.
- 5+ years’ experience in a senior and high achieving role as a Regional or Global Training Manager in the luxury skincare or beauty industry.
- Minimum Level 3 NVQ Beauty Therapy qualification, level 4 is a preferred advantage.
- Certificate in Assessing Vocational Achievement (CAVA) (RQF) Level 3 preferred advantage.
- Level 3 teaching qualification preferred advantage.
- CIDESCO Diploma is preferred advantage.
- Strong proficiency in Microsoft Office including Excel, Word & PowerPoint and Adobe is essential.
- Proficient and confident in presenting and conducting training classes is essential.
- Strong verbal & written communication skills.
- Positive attitude & willingness to develop and grow.
- Ability to work effectively and efficiently in a quick-paced environment.
- Solution focused thinking.
Senior Social Media Executive
- Liaise with our digital agency to create, plan and deliver social media and influencer plans (organic and paid) across all social media channels including Instagram, TikTok, Facebook, LinkedIn & YouTube.
- Plan campaign projects, content strategy, content creation, and community management in collaboration with our digital agency.
- Act as the social content guardian, working on social content production, as well as planning, shooting, and editing. Curate image library to leverage across social media assets.
- Work as part of marketing team to develop new social initiatives to drive KPI's i.e partnerships, competitions, giveaways, influencer content.
- Continuously monitor UGC from influencers, micro-influencers & fan community, selecting key posts for approval & inclusion of social plan.
- Engage in social media presence across all platforms to drive brand and assist build community i.e press, blogs, influencers and customers. Build strong relationships with fans of the brand/influencers.
- Ensure regular communication with our audiences to build brand trust and loyalty.
- Monitor and answer all customer service-related questions received on our social media channels.
- Analyse and report on success on a weekly, monthly and seasonal basis including future recommendations to test. Support wider marketing team with report presentations and post-campaign analysis and reporting.
- Stay up to date with the wider digital/social industry and news acting as a key lead to share knowledge within the department.
- Conduct regular competitor research to ensure our social media strategy remains ahead of the competitive set.
- Work closely with our retail partners globally in planning strong influencer and social media calendars; creating bespoke and exclusive contents.
Customer Service Administrator
- To deal with customer’s inquiries and complaints in a timely manner.
- To maintain a high level of product and service knowledge.
- To create and maintain fresh, effective programs to consistently retain and grow customer base.
- To process and monitor web, telephone and internal orders as well as refunds or compensation to customers, including web chat.
- Support with stockist and distributor orders
- To process Amazon orders and returns or an any other queries.
- To monitor sale order process from start to finish making sure orders are dispatched in timely manner liaising with production and warehouse team when needed.
- To organise and oversee logistic and necessary paperwork.
- To be a Health and Safety champion
- Ability to commute
- West London: reliably commute
Trade Activation Manager
- Create strong trade marketing plans to drive business across our channels within budget, through assets, digital activation, VM, sampling.
- Build and maintain the activation calendar across all channels and ensure communication to partners internally and externally.
- Adapt Global brand presentations as needed to communicate efficiently.
- Customise Global content to retailers / e-tailers needs, and provide the assets required for offline and online activation.
- Analyse sell-out results and ROI of promotional activities and events.
- In collaboration with sales teams, plan and meet budget for trade marketing and collaterals.
- Consolidate markets’ forecast on POS, sampling, GWPs, gift sets, and share with Global Brand.
- Develop the event strategy for the UK, building on the priorities defined by the Global Brand Manager, and focusing on own stores and key retail partners.
- Share guidelines and best practices to international partners.
- Support the organisation of the annual distributor conference.
- Develop marketing implementation strategies, alongside the Head of Marketing and Global Brand Manager.
- Work hand in hand with Global Brand Manager on new projects and campaigns, giving feedback and strategic and creative input to shape UK and global calendars.
- Share local market insight and needs with Global brand to identify growth opportunities.
- Build the newsletter calendar with the input of the Global Brand Manager.
- Brief and create engaging newsletters in collaboration with the Head of Ecom and the Graphic Designer.
- Monitor the email marketing activity and performance.
- Relevant experience in trade marketing, retail marketing, activation in international, omnichannel, fast-paced businesses.
- A first experience in beauty is preferable.
- Proficient use of Powerpoint and Excel.
- Knowledge of Klavyio or other marketing automation platforms is a plus.
- Project management and ability to work with cross functional teams.
- Experience working with agencies.
- Excellent verbal and written communication skills are essential.
- Highly numerical, data driven, customer focused.
- Familiar with Instagram / Facebook / TikTok / YouTube platforms.
- Curious and aware of beauty and fashion trends, always bringing fresh ideas.
- Approachable with excellent interpersonal skills.
- Creative, resourceful and proactive in identifying opportunities or issues, exploring and proposing innovative solutions.
- An articulate and commercial thinker.
- Well organised, able to multi-task, prioritise and deliver in an international, omnichannel and fast-paced environment.
- Able to work independently as well as in a small team, with a positive, can-do attitude and open to feedback and to building on other people’s views.
Global Brand Manager
Global Brand Manager
Permanent / Full time
About us
Co-founded in London by pharmacist, homeopath and clean beauty pioneer Margo Marrone in 2002, The Organic Pharmacy has been offering since performance driven formulas and treatments powered by organics and naturals. We use potent botanicals and our skin expertise to deliver highly sensorial skincare with clinically proven results, health-improving supplements, and cruelty-free makeup.
Manufactured in our own facility in West London, our products are available in over 40 countries in selective channels, from department stores, beauty stores, pharmacies and online retailers, to clinics and luxury spas.
Job Purpose Summary
You will lead our portfolio and NPD strategy based on thorough understanding of the brand and business requirements in terms of positioning, sales, margin, COGs to help deliver sustainable growth. Liaising with cross functional teams, you will manage brand and product projects from ideation to launch, and provide unique storytelling and content needed across our channels (own stores, own website, retail / e-tail, spas and clinics).
Key Responsibilities
Working closely with the Head of Marketing and the General Manager, your key responsibilities will include:
Global brand and content strategy
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Understand and track key drivers of brand and portfolio performance, including trends, channels, competitors’ activity.
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Analyse market data to identify new category / product, price, communication and animation opportunities.
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Develop and brief copy, shootings, and creative 360 campaigns to showcase the brand uniqueness within budget, in close collaboration with the Trade Activation Manager.
Product development
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Recommend the product innovation strategy and long-term NPD pipeline that reflect the brand vision, mission, goals and values.
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Develop unique and compelling product positioning and messaging.
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Drive the execution of the product lifecycle including market research and competitive analysis (packaging, claims, prices, …), retroplanning, briefing the R&D and purchasing teams and working closely with them on formula and packaging, leading the artworks process.
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Keep both product launch calendar and product catalogue updated, and recommend discontinuations when necessary.
Marketing support
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Provide marketing presentations on brand and launch packs on all innovations.
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Create toolboxes to ensure teams have correct and consistent product and brand information to successfully launch.
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Liaise with the Training team to ensure product and brand information is up to date.
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Recommend and develop the samples, GWPs, gift sets, POS material and other animation SKUs based on market feedback and in collaboration with the Trade Activation Manager.
Skills
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Relevant experience in global brand management delivering strong product, packaging and creative briefs.
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A first experience in beauty or food NPD is essential.
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Proficient use of Powerpoint and Excel.
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Knowledge of Illustrator or Photoshop is a plus.
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Project management and ability to work with cross functional teams.
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Experience working with external partners like design agencies, studios, packaging or fragrance suppliers.
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Excellent verbal and written communication skills are essential.
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Highly numerical, data driven, customer focused.
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Familiar with Instagram / Facebook / TikTok / YouTube platforms.
About You
As our ideal candidate, you are a team player, you have a real sense of responsibility and you want to contribute to the sustainable growth of our organic and natural, result-driven omnichannel brand. Your confidence, drive and enthusiasm will light up the room.
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Curious and aware of beauty and fashion trends, always bringing fresh ideas.
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Approachable with excellent interpersonal skills.
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Creative, resourceful and proactive in identifying opportunities or issues, exploring and proposing innovative solutions.
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An articulate and commercial thinker.
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Well organised, able to multi-task, prioritise and deliver in an international, omnichannel and fast-paced environment.
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Able to work independently as well as in a small team, with a positive, can-do attitude and open to feedback and to building on other people’s views.
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Attention to detail is key.
What we offer
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Hybrid working – 3 days in the office / 2 days working from home
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Competitive Salary.
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Welcome package including our hero products and a health assessment in one of The Organic Pharmacy London clinics
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28 days annual holiday including bank holidays and an additional day for birthday
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Product allocation
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Generous staff discount across brand products as well as treatments at The Organic Pharmacy London clinics
Please contact vacancies@theorganicpharmacy.com