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Shipping & Returns

Shipping Enquiries

How long does it take to process an order?

Orders placed before 1pm Monday – Friday (excluding public holidays) are dispatched the same working day. Any orders after this will be despatched the next day working day. Please allow extra time for orders placed during promotional events.

 How long does delivery take?

 UK 

  - Standard delivery 2-3 working days.  Royal Mail 48-72 hours - FREE

  - Next day – orders placed before 1pm will be delivered the next working day. Royal Mail 24 hours  - £ 4.95

 

Europe 

   - Standard delivery between 2-7 days. DHL Up to 2kg €24.00

 

USA

   - Standard delivery between 5-10 days

 Orders over $100.00 ($300.00 for Hawaii): Free Postage & Packing

 Orders under $100.00: $15.00

 

Rest of the world 

- Standard delivery between 2-7 days. DHL  £30

 

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee is applicable. VAT (value added tax) of 20% will not be charged for items delivered outside the European Community where applicable. The VAT will deduct automatically before purchase.

 

What country do you not ship to?

Russia

India 

Germany

South Korea

Japan

 

Can I track my order?

 All orders are sent by tracked delivery and you will receive an email with your tracking number once your order has been dispatched.

 Please contact our Customer Care Team if you haven’t received your order within the expected delivery time.

 

Returns

What is your Returns Policy?

We hope that you will be delighted with your order, but if for any reason you are not completely satisfied, we are happy to offer a refund or replacement on all goods returned to us within 14 days of your ship date. We are only able to accept returns that were purchased on www.theorganicpharmacy.com.

 

UK Return Address:

The Organic Pharmacy

 Unit 7 & 8, Kendal Avenue,  

London, W3 0AF

 

 

 

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