Returns | Exchanges | The Organic Pharmacy | Customer Services
Returns & Exchanges

Postage is through the Royal Mail or DHL and Fedex (for USA orders only); All parcels require a signature upon delivery. We aim to process and despatch orders as quickly as possible, usually within 24 hours. Orders placed before 1pm will normally be processed the same working day.

Our Customer Service staff will be happy to help you with any enquiries regarding your order or products during the following hours: Monday - Friday 8.45am - 5.30pm (9.30-6.30 PST for Hawaii)


Free postage and packaging on standard UK orders


Orders over $100.00 ($300 for Hawaii) : Free Postage & Packing
Orders under $100.00: $15.00


up to 2kg £20.00

Rest of the World

Orders out of Europe: £30

The delivery cost does not include any applicable duty or customs tariffs that may be levied upon importation. These charges must be paid by the consignee. If goods are refused due to customs reasons a 20% return fee is applicable. VAT (value added tax) of 20% will not be charged for items delivered outside the European Community where applicable. The VAT will deduct automatically before purchase.

We cannot supply the following countries:


We have distributors in these countries and would be happy to pass on the details.

**Please make sure you fill in your correct address and full telephone number to avoid delays in delivery time.

The returns policy is for goods purchased on the website, by mail, over the telephone or by fax or post. The Organic Pharmacy hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within seven days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.

Should you wish to cancel your order and return any goods, please notify us within a period of seven working days beginning with the day following the day of delivery to you, by emailing us at or by calling us on the following number (open 8.45am to 5.30pm, Monday to Friday) 0844 800 8399 and we will provide you with a Returns Authorisation Number (RAN). Please provide full details of the customer order number and the goods which are being returned.

Due to the nature of the product, we are unable to offer refunds or returns on any purchases of homeopathy,supplements,medicinal creams, gift voucher and tinctures. For hygiene reasons we are unable to accept returns or offer exchanges on Organic Glam products. On receipt of the returned goods we will give you a refund of the amount paid for the goods. Refunds will be made against the original form of tender. Please note that the return costs will not be reimbursed. To improve our service please let us know the reason for returning any goods.

For retail stores we offer a credit note or exchange for products in their original, unopened, unused and undamaged condition within 7 DAYS of purchase accompanied by original receipt. Due to the nature of the product, we are unable to offer returns on any purchases of supplements, tinctures,gift voucher, homeopathic remedies and medicinal creams. For hygiene reasons we are unable to accept returns or offer exchanges on Organic Glam products. This does not affect your statutory rights.

Return the parcel by RECORDED DELIVERY to the following address: The Organic Pharmacy Ltd, Returns Department, Unit 7 & 8, Vision Industrial Park, Kendal Avenue, Acton, London, W3 0AF

The Organic Pharmacy cannot be held responsible for returned goods that do not reach our Returns Department.

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