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Customer Service Administrator

FULL TIME

organic pharmacy career
Area: Head Office Acton.W3
Brand: The Organic Pharmacy
Reports to: Operations Manager
Department: Customer Service

Job Scope

The Customer Service Administrator role is a fundamental role in The Organic Pharmacy, as you will be responsible for dealing with mail /Web, Stockist, Distributor and customer queries. You will be serving our customers, identifying and successfully promoting products that would be of value over the telephone and via email.

Must have a minimum of 2 years customer service experience. Preferably within the beauty industry.

Must be an experienced sales person with an ability and confidence to increase sales.

SAGE 50 or 200 preferred.

Key Job Responsibilities

Customer Service

  • Maintain a high level of knowledge which will enhance the clients experience
  • Demonstrate a service attitude that exceeds expectations
  • Be able to promote the Beauty and Health clinic products and services
  • Maintain a high level of product and service knowledge of our brand
  • Maintain fresh, effective programs to consistently retain and grow customer base
  • Develop and maintain compensation guidelines for customer complaint handling with authorisation from Sales/Marketing Manager
  • Providing help and advice to customers using The Organic Pharmacy products or services
  • Inestigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by in-store staff
  • Issuing refunds or compensation to customers with final authorisation given by Senior Managers
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Input of Purchase Orders and Stockist invoices
  • Assist senior managers. Duties will include helping accounts department and Operations when needed

    Mail order and Web orders

  • Assist in activities of taking customer orders for products and merchandise by telephone, email or by letter
  • Promote products and increase sales
  • Consults with sales, technical, shipping, or administrative staff and telephone, email or writes letters to answer or advice customer.
  • Reviews completed orders for errors or omissions

    Stockists and Distributors

  • Ensure order protocol and turnaround time is followed
  • Build and maintain a productive relationship with each account.
  • Manage customer orders from start to finish with each account.
  • Pro forma to final dispatch, following up with any discrepancies.
  • Maintain an open and productive line of communication with all customers.
  • Giving customers live updates on development and stock issues.
  • Documenting all orders clearly and using relevant notes and references on live orders.
  • Ensuring despatch time lines are met.
  • Highlight all relevant issues to Head of Sales and Warehouse Operations Manager.
  • Complete the spread sheets documenting the timelines for each order.
  • “Owning” the customer care for each account.

    Communication

  • Communicating courteously with customers by telephone, email and letter
  • Producing written information for customers, often involving use of computer packages/software
  • Reporting back to Store Mangers on areas of staff and store improvements to ensure high standard of customer service

    Record keeping

  • Keeping accurate records of discussions or correspondence with customers
  • Analysing statistics or other data to determine the level of customer service at The Organic Pharmacy is providing
  • Developing feedback or complaints procedures for customers to use

    Self-Management

  • Comply with our brand regulations and provisions contained in the employment handbook
  • Comply with timekeeping and attendance policies
  • Actively participate in training and development programs and maximise opportunities for self-development

    General

  • Comply with the company corporate code of conduct at all times
  • Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
  • Desire and ability to improve your knowledge and abilities through on-going Training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
  • Retail Pharmacist

    FULL TIME

    organic pharmacy career
    Area: Central London
    Brand: The Organic Pharmacy
    Reports to: Store Manager
    Department: Health

    Job Scope

  • Ensure efficient operation of the Health Department
  • Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
  • Ensure the highest standard of client care and services at all time.
  • Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

    Key Job Responsibilities

  • The carrying out of training modules in store to team and ensure that training modules are tracked, updated and completed
  • Along with the Managers, Pharmacist are to carry out in-store Induction workbook training activities for new starters
  • Carry out Vitamin and Mineral scans for TOP clients following the guidelines
  • Dispense Homeopathic remedies and tinctures following guidelines
  • Assisting the Health department with stock management and ordering of remedies, tincture and supplements
  • Providing advice on health issues, symptoms and medications in response to customer enquiries

    Self-Management

  • Comply with T.O.P regulations and provisions contained in the employment handbook
  • Comply with company grooming and uniform standards (please see health grooming guidelines)
  • Comply with timekeeping and attendance policies
  • Actively participate in training and development programs and maximise opportunities for self-development
  • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    Customer Service

  • Perform Vitamin and Mineral scans to the highest standard at all times
  • Demonstrate service attributes in accordance with industry expectations and company standards
  • Maintain a high level of knowledge which will enhance the clients experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve client complaints
  • Be able to promote the Beauty and Health clinic products and services
  • Maintain a high level of product and service knowledge of T.O.P

    General

  • Comply with the company corporate code of conduct at all times
  • Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
  • Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
  • Desire and ability to improve your knowledge and abilities through on-going Training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
  • To ensure a well presentable, tidy and cleanliness of back of house, consultation rooms, shop floor, testers and their stands
  • Daily and a weekly deep cleanliness of consultation rooms including the Quantum QS and/or EIS machine and that all wires are stored away neatly and presentable
  • Homeopathic Retail Therapists

    FULL TIME

    organic pharmacy career
    Area: Central London and surrounding areas
    Brand: The Organic Pharmacy
    Reports to: Store Manager
    Department: Health

    As a homeopath with The Organic Pharmacy you will have the opportunity to develop your own caseload of on-going patients. It is important that you embrace a more eclectic style of practising, prescribing herbs and supplements if needed, as well as homeopathic remedies. This has been called the “three-pronged approach” by Margo Marrone, founder of The Organic Pharmacy. Training can be provided on these areas if you are not already familiar with them.

    The Organic Pharmacy stores are seen as centre of expertise for homeopathy and many people pop in or telephone for on the spot advice. This is a great opportunity for a home-opath to do a lot of acute prescribing and develop a client base. Many drop in customers later become on-going patients.

    Job Scope

  • Ensure efficient operation of the Health consultation rooms
  • Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
  • Ensure the highest standard of client care and services at all time.
  • Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

    Key Job Responsibilities

  • Communicating with patients in order to develop a detailed case history comprising psychological, emotional and physical symptoms and characteristics;
  • Using the 3-prong approach of homeopathic remedies to treat a range of conditions complimented by herbs ,supplements and externally topical creams
  • Analyzing each case to select a remedy or series of remedies appropriate for the individual
  • Monitoring and evaluating patient progress and book follow up consultations
  • Responding to patient queries and problems, either face to face or over the phone;
  • Instructing patients on the use and effects of particular remedies;
  • Advising on lifestyle issues, such as diet, exercise and mental health;
  • Maintaining detailed clinical notes, records for each patient and management of data
  • Issue written reports to each patient (email and post)
  • Ensuring that end of day closure and till procedures are followed
  • Working to meet treatment and sales targets

    Continuous Professional Development (CPD)

  • Researching medical conditions and homeopathic remedies;
  • Run presentations for groups in the community, or for other health practitioners, to promote homeopathy and TOP
  • Learn other diagnostic aids

    Self-Management

  • Comply with T.O.P regulations and provisions contained in the employment handbook
  • Comply with company grooming and uniform standards (please see health grooming guidelines)
  • Comply with timekeeping and attendance policies
  • Actively participate in training and development programs and maximise opportunities for self-development
  • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    Customer Service

  • Perform all Health treatments to the highest standard at all times
  • Demonstrate service attributes in accordance with industry expectations and Company standards
  • Maintain a high level of knowledge which will enhance the clients experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve client complaints
  • Be able to promote the Beauty and Health clinic products and services
  • Maintain a high level of product and service knowledge of T.O.

    General

  • Comply with the company corporate code of conduct at all times
  • Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
  • Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
  • Desire and ability to improve your knowledge and abilities through on-going Training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
  • To ensure a well presentable, tidy and cleanliness of back of house, consultation rooms, shop floor, testers and their stands
  • Daily and a weekly deep cleanliness of consultation rooms including the Quantum QS and/or EIS machine and that all wires are stored away neatly and presentable
  • Beauty Retail Therapist

    FULL TIME

    organic pharmacy career
    Job Title: Beauty Retail Therapist
    Area: Central London and surrounding areas
    Brand: The Organic Pharmacy
    Reports to: Store Manager
    Department: Beauty

    Job Scope

  • Ensure efficient operation of T.O.P beauty rooms
  • Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
  • Ensure the highest standard of client care and services at all time.
  • Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

  • Key Job Responsibilities

  • Promote the beauty rooms by actively participating with internal and external promotional activities
  • To actively manage trade test and sales assessments skills with feedback to Trainer and Human Resources Management
  • To take responsibility for stock management and ordering for Beauty rooms
  • To Train Junior Therapists on required skills i.e. Brazilians etc.
  • Responsible for carrying out VIP treatments and events when required
  • Encourage the promotion and sale of T.O.P and non T.O.P products in conjunction with beauty treatments
  • Ensuring that end of day closure and till procedures are followed
  • Working to meet treatment and sales targets

  • Self-Management

  • Comply with T.O.P regulations and provisions contained in the employment handbook
  • Comply with company grooming and uniform standards
  • Comply with timekeeping and attendance policies
  • Actively participate in training and development programs and maximise opportunities for self-development
  • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

  • Customer Service

  • Perform all treatments to the highest standard at all times
  • Demonstrate service attributes in accordance with industry expectations and Company standards
  • Maintain a high level of knowledge which will enhance the clients experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve client complaints
  • Be able to promote the Beauty and Health clinic products and services
  • Maintain a high level of product and service knowledge of T.O.P

  • General

  • Comply with the company corporate code of conduct at all times
  • Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
  • Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
  • Desire and ability to improve your knowledge and abilities through on-going Training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
  • Complete daily cleaning checklist and weekly deep cleanliness of Beauty rooms including all equipment, visual merchandised areas, treatment tools e.g cuticle nippers are hygienically cleaned and stored correctly
  • Ensure that weekly TOP salon orders and monthly non-TOP essentials are ordered to ensure that you are fully equip at all times

  • Please send your CV with a covering letter to vacancies@theorganicpharmacy.com

    Senior Beauty Therapists required for Central London

    FULL TIME

    organic pharmacy career
    Senior Beauty Therapists required for Central London
    NVQ level 3. IPL and non IPL experience required
    Full time position, competitive basic salary plus excellent commission structure.

    Job Scope

  • Ensure efficient operation of T.O.P beauty rooms
  • Under the general guidance and supervision of Store Manager and within the limits of established Organic Pharmacy policies and procedures
  • Ensure the highest standard of client care and services at all time.
  • Promotes the desired work culture around Ward Winning T.O.P Ways and brand ethos

    Key Job Responsibilities

  • Promote the beauty rooms by actively participating with internal and external promotional activities
  • To actively manage trade test and sales assessments skills with feedback to Trainer and Human Resources Management
  • To take responsibility for stock management and ordering for Beauty rooms
  • To Train Junior Therapists on required skills i.e. Brazilians etc.
  • Responsible for carrying out VIP treatments and events when required
  • Encourage the promotion and sale of T.O.P and non T.O.P products in conjunction with beauty treatments
  • Ensuring that end of day closure and till procedures are followed
  • Working to meet treatment and sales targets

    Self-Management

  • Comply with T.O.P regulations and provisions contained in the employment handbook
  • Comply with company grooming and uniform standards
  • Comply with timekeeping and attendance policies
  • Actively participate in training and development programs and maximise opportunities for self-development
  • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    Customer Service

  • Perform all treatments to the highest standard at all times
  • Demonstrate service attributes in accordance with industry expectations and Company standards
  • Maintain a high level of knowledge which will enhance the clients experience
  • Demonstrate a service attitude that exceeds expectations
  • Take appropriate action to resolve client complaints
  • Be able to promote the Beauty and Health clinic products and services v Maintain a high level of product and service knowledge of T.O.P

    General

  • Comply with the company corporate code of conduct at all times
  • Familiarise yourself with the company vision and values which link to our desired behaviours that we expect all employees to display
  • Perform other tasks at the level of the role as directed by your Store Manager in pursuit of the achievement of business goals
  • Desire and ability to improve your knowledge and abilities through on-going Training.
  • Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
  • Complete daily cleaning checklist and weekly deep cleanliness of Beauty rooms including all equipment, visual merchandised areas, treatment tools e.g cuticle nippers are hygienically cleaned and stored correctly
  • Ensure that weekly TOP salon orders and monthly non-TOP essentials are ordered to ensure that you are fully equip at all times
  • Retail sales associate/Esthetician (West Village)

    FULL TIME

    organic pharmacy career
    Job Title: Retail sales associate/Esthetician
    Full time position based in London W3.

    The Organic Pharmacy is a British brand specializing in luxury organic health & beauty products.

    We have two positions available, one on a counter representing us in a luxury department store and the other based in our store.

    You will be a Retail Consultant focusing on the sales of our Organic Skincare and Healthcare range and performing The Organic Pharmacy Beauty Treatments. Full Product and beauty treatment training given.

    Informative, caring and knowledgeable you will be part of a team that shares in The Organic Pharmacy's unique vision and approach to Health and Beauty. You will ensure that each client has an exceptional experience, achieving sales targets with style, glamour and compassion.

    In return for the excellent service you provide each of our customers, we will support you with ongoing training and work with you every step of your career to help you achieve your goals and aspirations. You will be part of a like-minded team and have the opportunity to really make a difference to other people's lives.

    Career opportunities available for the right candidate in a young and exciting company that has shown tremendous growth to date. Full training and product support given to the successful candidate. Product allocation and discounted sales as well as a target related bonus scheme.

    Principals only. Recruiters, please don't contact this job poster. do NOT contact us with unsolicited services or offers

    Retail sales associate/Esthetician (Beverly Hills)

    FULL TIME

    organic pharmacy career
    Job Title: Retail sales associate/Esthetician (Beverly Hills)
    Full time position based in London W3.

    The Organic Pharmacy is a British brand specializing in luxury organic health & beauty products.

    We have two positions available, one on a counter representing us in a luxury department store and the other based in our store.

    You will be a Retail Consultant focusing on the sales of our Organic Skincare and Healthcare range and performing The Organic Pharmacy Beauty Treatments. Full Product and beauty treatment training given.

    Informative, caring and knowledgeable you will be part of a team that shares in The Organic Pharmacy's unique vision and approach to Health and Beauty. You will ensure that each client has an exceptional experience, achieving sales targets with style, glamour and compassion.

    In return for the excellent service you provide each of our customers, we will support you with ongoing training and work with you every step of your career to help you achieve your goals and aspirations. You will be part of a like-minded team and have the opportunity to really make a difference to other people's lives.

    Career opportunities available for the right candidate in a young and exciting company that has shown tremendous growth to date. Full training and product support given to the successful candidate. Product allocation and discounted sales as well as a target related bonus scheme. Principals only. Recruiters, please don't contact this job poster. do NOT contact us with unsolicited services or offers

    Esthetician/ Beauty Retail / USA

    FULL TIME

    organic pharmacy career

    Job Title: Esthetician/ Beauty Retail
    Area: Lower Manhattan/West Village / USA
    Brand The Organic Pharmacy
    Department: Beauty
    Contact Person: Kerry at beverlyhills@theorganicpharmacy.com
    Position available from April/May 2014

    Job Scope:

    Exciting opportunity for a skilled esthetician. Ensure the highest level of customer service and care in work. Gain new clients and service clients in retail space, lots of opportunity for growth for the right candidate.

    Interest or experience with natural products, herbs & homeopathy will serve as an advantage. Esthetician will be expected to have 2 years experience in & be able to provide Facials, waxing, tinting, make up application and have extensive knowledge of the skin.

    Key Job Responsibilities
    • Promote the beauty services in store and build clientele
    • Assist with the running of the retail store
    • Keep working area clean & organized
    • Grow business buy being knowledgeable & helpful about our product selection
    • To take responsibility for their departments stock management
    • Be able to give pre/post care advice when providing beauty treatments
    • Ensuring that end of day closure and till procedures are followed
    • Strong team player working to meet treatment and sales targets
    • participating with internal and external promotional activities

    Self-Management
    • Comply with regulations and provisions contained in the employment handbook
    • Comply with company grooming and uniform standards
    • Comply with timekeeping and attendance policies
    • Actively participate in training and development programs and maximize opportunities for self-development
    • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    We are a Luxury retailer so will expect all employees to maintain high standards of personal care, behavior & services.

    MUST BE A LICENCED ESTETICIAN IN NEW YORK

    If you are interested please send your resume to attention Kerry at beverlyhills@theorganicpharmacy.com

    Full and Part time positions available

    Homeopath / USA

    FULL TIME

    organic pharmacy career

    Job Title: Homeopath
    Area: Lower Manhattan/West Village / USA
    Brand The Organic Pharmacy
    Department: Health
    Contact Person: Kerry at beverlyhills@theorganicpharmacy.com
    Position available from April/May 2014

    Job Scope:

    Exciting opportunity for a new or experienced Homeopath. You will be working alongside Pharmacists and Estheticians providing all organic health & beauty alternatives. Ensure the highest level of customer service and care in work. Gain new clients and service clients in retail space, lots of opportunity for growth for the right candidate.

    Interest or experience with herbs, supplements, skincare & cosmetics will serve as an advantage. Homeopaths will be expected to have 2 years experience in & be able to provide Homeopathic consultations, over the counter consultations, basic knowledge of human science, knowledge of Anatomy & Physiology, Pathology & Disease

    Key Job Responsibilities
    • Promote the health services in store, offer great customer service
    • Assist with the running of the retail/ health store
    • Keep working area clean & organized
    • Grow business buy being knowledgeable & helpful about our product selection
    • To take responsibility for their departments stock management
    • Be able to give pre/post care advice when providing health treatments
    • Helping with end of day closure and till procedures are followed
    • Strong team player working to meet treatment and sales targets
    • Participating with internal and external promotional activities to help build buisness

    Self-Management
    • Comply with regulations and provisions contained in the employment handbook
    • Comply with company grooming and uniform standards
    • Comply with timekeeping and attendance policies
    • Actively participate in training and development programs and maximize opportunities for self-development
    • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    We are a Luxury retailer so will expect all employees to maintain high standards of personal care, behavior & services.

    MUST BE A LICENCED HOMEOPATH IN NEW YORK

    If you are interested please send your resume to attention Kerry at beverlyhills@theorganicpharmacy.com

    Full and Part time positions available

    Pharmacist-in-charge / USA

    FULL TIME

    organic pharmacy career

    Job Title: Pharmacist-in-charge
    Area: Lower Manhattan/West Village / USA
    Brand The Organic Pharmacy
    Department: Health
    Contact Person: Kerry at beverlyhills@theorganicpharmacy.com
    30hrs per week
    Position available from April/May 2014

    Job Scope:

    Exciting opportunity for a new or experienced Pharmacist to work with Herbs and Homeopathy. You will not be dispensing any drugs as we only carry natural remedies. You will be working alongside a Homeopath and Estheticians providing all organic health & beauty alternatives. Ensure the highest level of customer service and care in work. Gain new clients and service clients in retail space, lots of opportunity for growth for the right candidate.

    Interest or experience with herbs, supplements, skincare & cosmetics will serve as an advantage. Pharmacists will be expected to have 2 years experience in & be able to provide alterative options to clients, training provided.

    Key Job Responsibilities
    • Promote the health services in store, offer great customer service
    • Manage running of Pharmacy department
    • Keep working area clean & organized
    • Grow business buy being knowledgeable & helpful about our product selection
    • To take responsibility for their departments stock management
    • Be able to keep all records in proper form
    • enforce all NY state pharmacy rules
    • Strong team player working to meet treatment and sales targets

    Self-Management
    • Comply with regulations and provisions contained in the employment handbook
    • Comply with company grooming and uniform standards
    • Comply with timekeeping and attendance policies
    • Actively participate in training and development programs and maximize opportunities for self-development
    • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    We are a Luxury retailer so will expect all employees to maintain high standards of personal care, behavior & services.

    MUST BE A LICENCED PHARMACIST IN NEW YORK

    If you are interested please send your resume to attention Kerry at beverlyhills@theorganicpharmacy.com

    Pharmacist-in-charge / USA

    FULL TIME

    organic pharmacy career

    Job Title: Pharmacist-in-charge
    Area: Lower Manhattan/West Village / USA
    Brand The Organic Pharmacy
    Department: Health
    Contact Person: Kerry at beverlyhills@theorganicpharmacy.com
    30hrs per week
    Position available from April/May 2014

    Job Scope:

    Exciting opportunity for a new or experienced Pharmacist to work with Herbs and Homeopathy. You will not be dispensing any drugs as we only carry natural remedies. You will be working alongside a Homeopath and Estheticians providing all organic health & beauty alternatives. Ensure the highest level of customer service and care in work. Gain new clients and service clients in retail space, lots of opportunity for growth for the right candidate.

    Interest or experience with herbs, supplements, skincare & cosmetics will serve as an advantage. Pharmacists will be expected to have 2 years experience in & be able to provide alterative options to clients, training provided.

    Key Job Responsibilities
    • Promote the health services in store, offer great customer service
    • Manage running of Pharmacy department
    • Keep working area clean & organized
    • Grow business buy being knowledgeable & helpful about our product selection
    • To take responsibility for their departments stock management
    • Be able to keep all records in proper form
    • enforce all NY state pharmacy rules
    • Strong team player working to meet treatment and sales targets

    Self-Management
    • Comply with regulations and provisions contained in the employment handbook
    • Comply with company grooming and uniform standards
    • Comply with timekeeping and attendance policies
    • Actively participate in training and development programs and maximize opportunities for self-development
    • To maintain the appropriate attitude to reflect and promote the image of The Organic Pharmacy

    We are a Luxury retailer so will expect all employees to maintain high standards of personal care, behavior & services.

    MUST BE A LICENCED PHARMACIST IN NEW YORK

    If you are interested please send your resume to attention Kerry at beverlyhills@theorganicpharmacy.com

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